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Receiving support

In case something goes wrong with the user's shift, they can receive support from through the following methods:

  1. Email Support: Users can send an email to [email protected] to receive support. To ensure a faster resolution, users should include their shift ID in the support email. The shift ID is returned when creating a shift using the /shifts/fixed or /shifts/variable endpoint. It's recommended for integrations to pre-populate the email template with the user's shift ID.
  2. Support Chat: Users can access support by clicking on the chat icon at and providing their shift ID. Similarly, integrations can leverage the support chat to offer a seamless support experience to their users. It's recommended for integrations to include a link directing users to the support chat. To initiate a support chat session with a pre-filled shift ID, integrations can use the following as reference: